HESO Help & FAQ
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Ordering, Payments and Refunds
How do I place an order?
Why isn't Happy Skincare, Woohoo and HESO for sale in shops/supermarkets/chemists?
Why isn't my Promo or discount code working?
Can I create a gift pack to send to someone?
I'm worried about allowing cookies on my browser. Can I still order?
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Payments and Refunds
What if I am unhappy with my purchase?
What if I don't want to pay over the Internet?
Available Payment Options
Shipping Costs and Timeframes
Shipping your order
Shipping within Australia
My Parcel tracking says delivered - but I have not received it!
Our Rewards Program
How do I use my reward points?
Rewards Program - What is this?
Who can join?
How do I earn points?
How do I view my point balance?
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Packaging we use when shipping
Packing Peanuts/bubbles - those things keeping your goodies safe - What are they ?
How do I dispose of the packing peanuts?
Packaging our products